Return Policy
Return Policy for Francofitmundial.com
At Francofitmundial.com, we are committed to customer satisfaction. If you're not completely satisfied with your purchase, we're here to assist you.
Returns & Exchanges
Eligibility:
Items must be returned within 14 days of the purchase date.
Items must be unused, in their original condition, and in the original packaging.
Proof of purchase (receipt or order confirmation) is required for all returns.
Custom products, gift cards, or digital downloads are non-refundable.
Return Process:
Contact our customer support at francofit@gmail.com to initiate your return.
Our team will provide you with return instructions and a Return Authorization number.
Ship the item to the address provided in the return instructions. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds
Once your return is received and inspected, we'll notify you about your refund status.
Approved refunds will be processed within 5-7 business days to your original payment method.
Original shipping charges are non-refundable unless the return is due to an error on our part.
Exchanges
If you wish to exchange an item, contact us at francofit@gmail.com. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at francofit@gmail.com with photos and details. We'll provide a replacement or refund at no extra cost.
Late or Missing Refunds
If your refund hasn't arrived within 7 business days after approval, please check with your bank or credit card provider first. For further assistance, contact us directly.
Contact Us
For return-related inquiries, please contact:
Email: francofit@gmail.com